logo3.jpg (5448 bytes) masthead.jpg (28449 bytes) top3.jpg (4983 bytes)

   HOME
   HDTV IN CANADA
   WHAT IS HDTV
   HOW DO I GET HDTV
   RECEIVING AN HDTV

   SERVICE

  
INSTALLING AND
   SETTING UP HDTV

   ASK THE EXPERTS

   Post topics and questions for
    discussion with Industry
    Experts.

   FAQ’s
   DTV/HDTV GLOSSARY
   ABOUT CDTV
   USEFUL DTV/HDTV

   LINKS

   MEMBER LOGIN

   FRANCAIS

 

 

 

 

 

Register  |  Forum Home  | Make a Topic Suggestion  |

THE TIME IS NOW 04:14 PM
You are not logged in. Log in OR Register
Set -top Boxes > Closed Captioning > Replies - Add Reply     Sort by oldest posting on top
gerryboulter@cogeco.ca 02/01/2022
1:15 PM
I am a subcriber to Cogeco Cable's High Definition in Oakville. Cogeco uses Motorola's DCT 6208 receiver. I am having a problem with the closed captioning on some of the channels where the program is in the 16:9 format. The channels with the problem primarily are CFTOD, Fox2 Detroit, NBC Detroit and ABC Detroit. CBS Detroit is fine.

My problem is that the captioning on programs such as "Law & Order", "NYPD Blue" "24" and "ER" ususally are just a series of characters but occasionly the captioning will match the dialogue. In the case of the FOX channel it appears that when the dialogue wraps to a second line the second line doesn't appear. I have spoken to Cogeco and they claim the problem is with the stations as they as not including the captioning signal in high definition format. This seems far-fetched to me. I have also heard from Motorola and they suggest the need to update the firmware. Cogeco is using version 8.12.

Can anyone shed some light on what needs to be done to correct the problem as Cogeco seems clueless.

Thanks

No POSTINGS were found
Add Reply